top of page
 BEARN CYNING

REFUND POLICY

Timeframe for Refund Requests:

 

We understand that circumstances may arise where you may need to request a refund for your purchase. To initiate a refund request, please contact us within 15 days of receiving your order.

 

Full or Partial Refunds:

 

Refunds may be issued as either a full or partial refund, depending on the circumstances of the request.

 

  • Full Refunds: Full refunds will be issued in cases where the product(s) received are defective, damaged during shipping, or significantly different from what was described on our website.

  • Partial Refunds: Partial refunds may be issued for reasons such as minor defects, slight variations in color or size, or if only a portion of the order is being returned.

 

Conditions for Refunds:

 

Refunds may be granted under the following conditions:

 

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately to arrange for a return and refund or replacement.

  • Incorrect Product Received: If you receive the wrong product due to an error on our part, we will gladly provide a full refund or exchange the item for the correct one.

  • Unsatisfactory Product: If you are not completely satisfied with your purchase for any reason, you may be eligible for a refund. Please note that certain conditions may apply, such as the product being returned in its original condition and packaging.

  • Non-Delivery: If your order does not arrive within a reasonable timeframe or is lost in transit, please notify us as soon as possible to arrange for a refund or reshipment.

 

Return Process:

 

To request a refund, please contact our customer service team with your order details and reason for the refund request. Depending on the nature of the request, we may require additional information or documentation to process your refund.

 

Once your refund request is approved, refunds will be issued to the original method of payment within 5 business days. Please note that the processing time for refunds may vary depending on your financial institution.

 

Questions or Concerns:

 

If you have any questions or concerns regarding our refund policy or the status of your refund request, please don't hesitate to contact us through the inquiry option below. We are committed to ensuring your satisfaction and will do our best to resolve any issues in a timely manner.

REFUND POLICY - THE BASICS 

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased. 

WHAT TO INCLUDE IN THE REFUND POLICY

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.

bottom of page